TERMS OF SERVICE
Last updated: 3 October 2026
This website, www.bagsamore.com.au (the “Site”), is operated by Freya Bass trading as Bagsamoré (ABN 99 515 324 430) (“Bagsamoré”, “we”, “our”, “us”).
The terms “you”, “your” and “customer” refer to any person accessing the Site or purchasing products from Bagsamoré.
These Terms govern your use of the Site and purchases made through Bagsamoré.
By placing an order through the Site, you agree to these Terms.
Nothing in these Terms excludes, restricts or modifies any right or remedy available to you under the Australian Consumer Law or any other law that cannot lawfully be excluded.
1. ABOUT BAGSAMORÉ
Bagsamoré supplies specialist handbag and leather-care products designed to help customers clean, condition, protect and maintain their handbags and leather goods at home.
Our product range is informed by more than a decade of professional experience in luxury handbag cleaning and restoration.
Products may include:
leather cleaners;
foam cleaners;
leather conditioners;
leather protectors;
patent leather cleaners;
mould treatment products;
specialist handbag-care products;
cleaning cloths and accessories;
handbag-care kits;
colour touch-up products; and
other leather and handbag-care products introduced from time to time.
Bagsamoré no longer provides handbag restoration services directly through this Site unless expressly stated otherwise.
2. PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, photographs, instructions and other information displayed on the Site are accurate.
However, packaging, product appearance, labels and other non-material details may occasionally change.
Images are provided for illustrative purposes and may appear differently depending on your device, screen settings or lighting.
You should always read the individual product description, label and instructions before using a product.
Where information on a physical product label differs from older information displayed elsewhere, you should contact us before use if you are unsure which instructions apply.
3. SUITABILITY OF HANDBAG CARE PRODUCTS
Leather and handbag materials vary considerably in their composition, finish, age, condition and previous treatment.
A product that is suitable for one handbag may not necessarily be suitable for another.
Unless expressly stated otherwise for a particular product, we recommend:
checking the product description and instructions carefully;
confirming that the product is intended for the relevant material or finish;
testing the product first on a small, discreet area;
allowing the test area to dry fully before proceeding;
avoiding excessive application;
following all application, drying and safety instructions; and
seeking advice before use where you are uncertain about the material or finish.
Products should not be used for a purpose or material specifically identified as unsuitable in the product instructions.
4. PROFESSIONAL GUIDANCE & PRODUCT RECOMMENDATIONS
Information provided on the Site, through product descriptions, blog content, social media, email or customer support is intended to assist customers in selecting and using handbag-care products.
Recommendations are based on the information reasonably available to us.
Where advice is provided from photographs or customer descriptions, we may not be able to conclusively identify the exact leather, coating, finish, previous treatment or condition of an item.
Customers remain responsible for checking product instructions and carrying out any recommended patch test before applying a product more widely.
Nothing in this section limits responsibility for advice or representations where liability cannot lawfully be excluded.
5. PRODUCT USE
Products must be used in accordance with:
the instructions provided with the product;
any applicable warnings;
the product description; and
reasonable safety precautions.
To the extent permitted by law, Bagsamoré is not responsible for damage caused solely by:
using a product contrary to its instructions;
applying a product to a material specifically stated to be unsuitable;
failure to carry out a recommended patch test;
excessive or inappropriate application;
mixing the product with another treatment or chemical contrary to instructions;
use of expired, contaminated or improperly stored product;
previous undisclosed treatments or coatings on the handbag; or
misuse, neglect or use for a purpose for which the product was not supplied.
Nothing in this section limits your rights where a Bagsamoré product is faulty, unsafe, incorrectly described or otherwise fails to comply with Australian Consumer Law.
6. RESULTS
Handbags and leather goods are made from natural and manufactured materials that can react differently to cleaning, conditioning, colouring and protective treatments.
Factors affecting the result may include:
type of leather or material;
surface coating;
colour;
age;
wear;
previous cleaning products;
previous restoration;
staining;
oils and contamination;
environmental exposure; and
manufacturing finishes.
For this reason, photographs and examples of previous results are illustrative only and cannot guarantee an identical outcome on every item.
7. DESIGNER BRAND REFERENCES
References to designer brands, handbag models or trademarked names may be used on the Site to describe product compatibility, colours, previous restoration experience or examples of use.
Unless expressly stated otherwise, Bagsamoré is not affiliated with, endorsed by, sponsored by or authorised by those designer brands.
All third-party trademarks remain the property of their respective owners.
8. ORDERS
When you place an order through the Site, you are making an offer to purchase the selected products at the price displayed at checkout.
You are responsible for checking your:
products;
quantities;
delivery address;
contact information; and
order total
before submitting your order.
An automated order confirmation acknowledges that we have received your order.
If we are unable to fulfil an order, we will contact you and provide an appropriate solution, which may include a refund, replacement product or another option agreed with you.
We will not knowingly accept payment for a product that we do not intend or reasonably expect to supply.
9. PRICING
All prices are displayed in Australian dollars unless otherwise stated.
Prices will include GST where applicable.
Delivery charges, if any, will be displayed separately before checkout is completed.
We may change product prices from time to time. A price change will not affect an order that has already been accepted and paid for, except where required to correct a genuine error and permitted by law.
If an obvious pricing or website error affects an order, we will contact you before dispatch to discuss the available options.
10. PAYMENT
Payment is required at the time of ordering unless another arrangement is expressly offered.
Payments may be processed by third-party payment providers.
The payment methods available will be displayed at checkout.
An order may not be dispatched until payment has been successfully authorised or received.
11. STOCK AVAILABILITY
All products are subject to availability.
We make reasonable efforts to keep stock information accurate but stock levels may occasionally change before the Site is updated.
If a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably practicable.
Where we cannot supply the product within a reasonable time, you will be offered an appropriate remedy, which may include:
a refund;
an alternative product with your agreement; or
waiting for restock where you choose to do so.
12. PRE-ORDERS & BACKORDERS
Products identified as a pre-order or backorder may have a later estimated dispatch date.
Any estimated timeframe will be provided where reasonably possible.
If there is a material delay, we will provide updated information and, where appropriate, an opportunity to cancel the outstanding order for a refund.
13. ORDER FULFILMENT
Bagsamoré may fulfil orders directly or may use a third-party warehousing, fulfilment or logistics provider to store, pack and dispatch products on our behalf.
Use of a third-party fulfilment provider does not change the fact that you are purchasing the products from Bagsamoré.
We remain responsible for our obligations to you as the retailer under applicable Australian law.
14. SHIPPING & DELIVERY
Delivery options and applicable shipping charges will be displayed at checkout.
Orders will be sent to the delivery address provided by you.
Estimated delivery timeframes are estimates only and may be affected by matters outside our reasonable control, including courier delays, weather, peak periods and transport disruption.
We will nevertheless take reasonable steps to ensure paid orders are supplied within the timeframe stated or, where no specific timeframe has been provided, within a reasonable time.
Once an order has been dispatched, tracking information may be provided where available.
If you believe your order has been significantly delayed, lost or incorrectly delivered, please contact us so that we can investigate with the relevant fulfilment provider or courier.
15. INCORRECT DELIVERY INFORMATION
You are responsible for providing complete and accurate delivery details.
If an order cannot be delivered because an incorrect or incomplete address was supplied, you may be responsible for reasonable additional postage or redelivery costs where permitted by law.
Please contact us as soon as possible if you notice an error in your delivery information.
We cannot guarantee that an address can be changed once an order has entered the fulfilment process.
16. INTERNATIONAL SHIPPING
Where international shipping is offered, customers outside Australia may be responsible for customs duties, taxes, import charges or other fees imposed by the destination country unless those charges have been collected at checkout.
International customers are responsible for checking whether products can lawfully be imported into their country.
If international shipping is not displayed as an available option at checkout, please contact us before ordering.
17. CHANGE-OF-MIND RETURNS
Australian Consumer Law does not require a retailer to provide a refund solely because a customer changes their mind.
However, Bagsamoré may accept a change-of-mind return where:
you contact us within 14 days of delivery;
the product is unopened;
the product is unused;
any seal or protective packaging remains intact;
the product remains in resalable condition; and
proof of purchase can be provided.
Please contact us before returning a product so that return instructions can be provided.
Unless otherwise agreed, you are responsible for the cost of returning a change-of-mind item.
Original delivery charges are not ordinarily refunded for change-of-mind returns.
Bagsamoré reserves the right to decline a change-of-mind return where the above requirements have not been met.
This section applies only to change-of-mind returns and does not restrict your rights in relation to faulty, unsafe, damaged or incorrectly supplied products.
18. OPENED & USED PRODUCTS
For hygiene, safety and quality-control reasons, opened or used consumable care products are not ordinarily accepted for change-of-mind returns.
This does not prevent you from returning or making a claim in relation to a product that is faulty, unsafe, incorrectly described or otherwise does not meet the consumer guarantees under Australian Consumer Law.
19. CUSTOM & PERSONALISED PRODUCTS
Certain products, including custom-mixed colour products, may be made specifically for an individual customer.
Custom or personalised products are not ordinarily eligible for change-of-mind returns once production has commenced.
This does not affect your rights where a customised product:
is faulty;
is unsafe;
does not match the agreed specification;
is materially different from its description; or
otherwise fails to meet a consumer guarantee.
Where colour matching is based on photographs or customer-provided information, variations in screens, lighting, leather age, finish and condition may affect the apparent colour.
Where precise matching is important, additional information or a physical reference sample may be requested.
20. FAULTY, DAMAGED OR INCORRECT PRODUCTS
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If you believe a product is:
faulty;
defective;
unsafe;
damaged on arrival;
incorrectly supplied;
materially different from its description; or
otherwise not of acceptable quality,
please contact Bagsamoré and provide your order details and information about the problem.
Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a repair where relevant, replacement, refund or compensation for reasonably foreseeable loss or damage.
You may be asked to provide proof of purchase.
You do not need to retain original packaging in order to exercise rights relating to a faulty product.
Where a product is confirmed to have a fault and you have reasonably incurred postage costs returning it to us, Bagsamoré will reimburse reasonable return costs where required under Australian Consumer Law.
21. CONSUMER GUARANTEES
Nothing in these Terms excludes, restricts or modifies rights that cannot lawfully be excluded under the Australian Consumer Law.
Products supplied by Bagsamoré must satisfy applicable consumer guarantees, including that they:
are of acceptable quality;
are safe;
are fit for any disclosed purpose where applicable;
match their description; and
comply with any express promises made about them.
Where a product has a major problem, Australian Consumer Law may entitle you to choose a refund or replacement and, where applicable, compensation for reasonably foreseeable loss or damage.
Where a problem is minor, Bagsamoré is entitled to provide an appropriate remedy in accordance with Australian Consumer Law.
Our change-of-mind policy operates in addition to, and does not replace, these rights.
22. PRODUCT SAFETY
Bagsamoré takes product safety seriously.
Please:
follow all instructions and warnings;
keep products out of reach of children where instructed;
store products as directed;
avoid ingestion;
avoid eye or skin contact where instructed; and
discontinue use and seek appropriate advice if an unexpected adverse reaction occurs.
Specific safety directions provided on the product packaging or product page must also be followed.
If you believe a product may be unsafe or has caused a serious adverse incident, please stop using it and contact us promptly.
Where a safety issue or product recall arises, Bagsamoré may contact affected customers and provide instructions regarding continued use, return, replacement or refund.
23. PROMOTIONS & DISCOUNT CODES
Promotions and discount codes are subject to any specific conditions stated with the promotion.
Unless expressly stated otherwise:
discount codes cannot be exchanged for cash;
only one discount code may be used per order;
discounts apply only during the stated promotional period;
exclusions may apply to particular products or collections; and
promotional offers cannot be retrospectively applied to completed orders.
Nothing in a promotional condition limits Australian Consumer Law rights relating to faulty or defective products.
24. PRODUCT BUNDLES & KITS
Products may be sold individually or as part of kits and bundles.
The contents of each kit will be described on the relevant product page.
Where a product within a kit is faulty, remedies will be provided in accordance with Australian Consumer Law having regard to the nature of the problem and the product affected.
25. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of the Bagsamoré Site, including:
written content;
product descriptions;
photographs;
graphics;
branding;
logos;
educational information;
product guides; and
other original material
is owned by or licensed to Bagsamoré and is protected by applicable intellectual property laws.
You may use Site content for personal, non-commercial purposes.
You must not reproduce, republish, commercially exploit or represent Bagsamoré content as your own without prior written permission.
26. WEBSITE USE
You must not use the Site:
unlawfully;
fraudulently;
to interfere with its operation or security;
to distribute malicious software;
to attempt unauthorised access to systems or accounts; or
in a way that infringes the rights of Bagsamoré or another person.
We may suspend access where reasonably necessary to protect the Site, our customers or our business.
27. THIRD-PARTY SERVICES & LINKS
The Site may use or link to third-party services including:
payment providers;
couriers;
fulfilment providers;
social media platforms; and
external websites.
Third-party services may have their own terms and privacy practices.
A link to an external website does not necessarily mean that Bagsamoré endorses all information or services available through that website.
Nothing in this section removes responsibility Bagsamoré has for suppliers or contractors acting on our behalf where that responsibility applies by law.
28. LIMITATION OF RESPONSIBILITY
Nothing in these Terms excludes, restricts or modifies liability that cannot lawfully be excluded, including rights under Australian Consumer Law.
Subject to those rights, Bagsamoré is not responsible for loss or damage caused solely by:
use of a product contrary to its instructions;
use on a material clearly identified as unsuitable;
misuse or excessive application;
failure to follow an express safety warning;
alterations to a product after supply;
combining products contrary to instructions;
pre-existing damage or deterioration to an item being treated; or
inaccurate information supplied by the customer where that information materially affects the suitability of a product recommendation.
Each situation will be considered according to its circumstances and applicable law.
29. PRIVACY
Bagsamoré collects and uses personal information for purposes including:
processing orders;
taking payment;
arranging fulfilment and delivery;
communicating with customers;
managing returns and refunds;
providing customer support;
preventing fraud; and
marketing where consent or another lawful basis applies.
Information may be shared with third-party providers where reasonably necessary to fulfil an order, including payment processors, ecommerce platforms, warehouses, fulfilment providers and couriers.
Personal information is handled in accordance with our Privacy Policy and applicable privacy law.
30. EMAIL MARKETING
Where you choose to subscribe to Bagsamoré marketing communications, we may send you information about products, handbag care, promotions and other relevant Bagsamoré updates.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the relevant message.
Transactional communications relating to your order may still be sent where necessary.
31. TRADE & PROFESSIONAL CUSTOMERS
Bagsamoré may offer separate trade pricing or professional product accounts.
Trade or wholesale orders may be subject to additional or separate commercial terms.
Where separate trade terms apply, they will be provided to the relevant customer.
Nothing in those terms excludes rights that apply by law.
32. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to:
our products;
fulfilment arrangements;
Site functionality;
business practices; or
legal requirements.
The Terms applying to an order will generally be those in effect when the order was placed, unless a later change must apply by law or is expressly agreed.
The current version will be published on the Site with its most recent update date.
33. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
34. GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia.
Nothing in this section limits mandatory rights available to consumers under Australian law.
35. CONTACT
If you have questions regarding an order, product, return or these Terms, please contact:
Bagsamoré
Freya Bass trading as Bagsamoré
ABN 99 515 324 430
Email: info@bagsamore.com.au
Phone: +61 412 304 847
Website: www.bagsamore.com.au