TERMS OF SERVICE

Last updated: [06/01/26]

This website (www.bagsamore.com.au) (the “Site”) is owned and operated by Freya Bass trading as Bagsamoré (ABN: 99515324430), operating from our Redfern studio, Sydney NSW, Australia (“we”, “our”, “us”).

The terms “you”, “your”, “client”, and “user” refer to any person who accesses our Site or uses our services.

These Terms of Service (“Terms”) govern your use of the Site and all services provided by Bagsamoré. By accessing our Site or engaging our services, you agree to be bound by these Terms. If you do not agree, you must not use our Site or services.

1. SERVICES

Bagsamoré provides specialist restoration, repair, and colour services for luxury leather goods, including but not limited to handbags, small leather items, and footwear.

Services may include:

  • Specialist cleaning and decontamination

  • Surface repair and refinishing

  • Colour restoration and correction

  • Full colour transformation

  • Minor structural repairs

All services are assessment-based and carried out by hand using professional restoration techniques and European-grade products.

Due to the bespoke nature of restoration work, outcomes may vary depending on the item’s material, construction, age, prior treatments, and overall condition. Any images, colour references, digital mock-ups, or examples provided prior to work commencing are indicative only and do not guarantee an exact result.

2. ASSESSMENTS & SUITABILITY

Not all items are suitable for restoration or colour change. Suitability is confirmed following assessment, and we reserve the right to decline work where an appropriate or durable result cannot be achieved.

By engaging our services, you acknowledge that restoration may reveal pre-existing weaknesses, defects, or structural issues not visible prior to work commencing.

3. PROOF OF PURCHASE

For insurance purposes, clients are required to provide valid proof of purchase for each item sent to Bagsamoré. This is required for our courier partner to process any claim in the event of loss or damage in transit.

Items sent without proof of purchase, or via a courier not arranged by Bagsamoré, are not covered under our transit insurance.

4. DELIVERY, COLLECTION & INSURANCE

We offer a courier service for collection and return delivery of items. This service includes insurance coverage of up to $100 per shipment, each way, unless otherwise stated.

Our liability in transit is limited to the value covered by this insurance. Additional insurance may be arranged by the client upon request and at their own cost.

Once items are delivered to Bagsamoré, they are covered under our studio insurance while in our care.

5. PAYMENTS

Full payment is required prior to work commencing. We reserve the right to retain items until payment has been received in full.

Where requested, images of completed work may be provided prior to return delivery. Approval of such images confirms acceptance of the completed service.

6. REFUNDS & RECTIFICATION

Due to the bespoke and irreversible nature of restoration and colour services, refunds are not available once work has commenced, except where required by Australian Consumer Law.

If you are dissatisfied with the outcome of a service, you must notify us promptly. We must be given the opportunity to assess and, where appropriate, rectify the issue before any further remedy is considered.

7. WARRANTY

All restoration and colour services are warranted for six (6) months from the date of completion against faults directly related to the service provided.

This warranty does not cover:

  • General wear and tear

  • Ageing or patina

  • Exposure to moisture, heat, sunlight, or chemicals

  • Damage caused by misuse, neglect, or continued use

  • Normal wear following restoration

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Bagsamoré’s liability is limited to the value of the service provided or the coverage available under our insurance policies.

We are not liable for:

  • Pre-existing damage or structural weaknesses

  • Changes in appearance due to material ageing or wear

  • Indirect or consequential loss

Nothing in these Terms excludes rights available to you under Australian Consumer Law.

9. PRIVACY

We collect, store, and use personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Full details are outlined in our Privacy Policy, available on our Site.

10. CONTACT

If you have questions regarding these Terms or our services, please contact us at:

📧 info@bagsamore.com.au
📞 +61 412 304 847
🌐 www.bagsamore.com.au

ARTIST COLLABORATIONS

Intellectual Property Terms & Conditions

Last updated: 6 June 2023

1. DEFINITIONS

“Artwork” refers to original artwork created by the Artist on handbags supplied by Bagsamoré.
“Products” refers to handbags bearing the Artwork.
“Artist” refers to the individual or entity creating the Artwork.
“Website” refers to Bagsamoré’s online platform.

2. OWNERSHIP OF INTELLECTUAL PROPERTY

The Artist retains full copyright and intellectual property rights in the Artwork. The sale of a Product does not transfer copyright or reproduction rights.

3. LICENCE TO USE

The Artist grants Bagsamoré a non-exclusive, royalty-free, worldwide licence to display, promote, and sell the Products bearing the Artwork via the Website and related promotional material.

This licence does not permit use of the Artwork on additional products or in unrelated contexts without written consent.

4. REPRESENTATION OF ORIGINALITY

The Artist warrants that:

  • The Artwork is original

  • The Artwork does not infringe third-party rights

  • The Artwork has not been copied or reproduced

5. ONE-OF-A-KIND COMMITMENT

Each Product bearing the Artwork will remain one of a kind. No reproductions or near-identical works will be created or sold.

6. TERMINATION

Either party may terminate this agreement with four (4) weeks’ written notice.

Upon termination:

  • Bagsamoré will cease producing and selling Products bearing the Artwork

  • Previously sold Products remain with buyers without infringement

Any unsold Products at termination must be compensated for by the terminating party at the handbag’s original Recommended Retail Price (RRP), excluding artwork.

7. INDEMNITY

The Artist agrees to indemnify and hold Bagsamoré harmless against any claims, losses, or costs arising from a breach of originality or intellectual property warranties.

8. GOVERNING LAW

This agreement is governed by the laws of New South Wales, Australia, and disputes shall be resolved in NSW courts.

9. ENTIRE AGREEMENT

This document constitutes the entire agreement between the parties and supersedes all prior discussions or agreements.